Always Going North

Notes on customer acquisition, growth, and app marketing

Tag: user retention (Page 2 of 2)

How to increase user engagement – Mobile marketing

What is engagement and why it’s important

Engagement is the process of actively building, nurturing, and managing relationships with customers. It’s important because it increases retention, and retention is the first step for growth.

Engagement can mean different things based on the function of the app and the type of user. It is important to segment our users to help us understand how they are engaging with our app. Every user is different and different mediums lead to different levels of engagement. For example, if you have a mobile website and also a mobile app, you’ll see that the engagement varies from one to the other. Studies and research show that most of the time people spend on mobile is spent on apps. The average time spend in mobile web is 19 minutes per day and the average time spent in an app is 1.9 hours per day.

Even though time spent in apps dominates mobile usage we need to remember that 25% of all apps are used just once before being discarded.

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Guide to mobile app onboarding – Mobile Marketing

What is onboarding and why is it important?

Onboarding is the process of creating a successful and loyal user by explaining the core value and the basic actions behind your product. It is a progressive process that involves research, testing, and optimization. The first experience a user has with your app determines if he/she is going to use it again or not. The onboarding flow should showcase the app’s most important features and guide users on how to use them. You need to consider new users, inactive users, and existing users as different users need different onboarding flows.

The statistics show that 1 of 4 people abandon an app after a single use. What makes onboarding so crucial to the success of your app is that it will increase retention, and retention is what you need in order to grow your business. If you have bad onboarding your user acquisition efforts go down the drain.

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