Always Going North

Notes on customer acquisition, growth, and app marketing

Author: O. Sentrec (Page 1 of 6)

How to build a successful app referral program

Turn your app users into advocates

A referral is when somebody recommends something to someone else, and a referral program is a deliberate, sustained system of soliciting and encouraging referrals. This system typically involves some sort of incentive structure.

A referral program adds to the virality of your app and gets your potential customers to trust your app as it has been referred by a friend or a colleague. It’s one of the most effective tactics for app growth. After all and according to Nielsen Global Trust Advertising survey (2015), the most credible advertising comes from the people we know and trust.

83% of consumers trust recommendations from friends and family, and 66% trust consumer opinions online

Even unsuccessful referrals have significant marketing value because they introduce a brand or a product into public consciousness.

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Build a message center in your app to keep users engage

Push notifications and in-app messages are temporary which means that if the user has not seen them or he has dismissed them, he has no access to them anymore unless you have built a message center in your app.

An in-app message center (app inbox) can capture and store messages your users want to keep track of. Its implementation can complement your overall mobile messaging strategy.

Message centers generate better response rates. According to Urban Airship research, message center content generates 8x the read rate of push notifications alone. Also, message center read rates more than double when used in combination with a push notification.

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Increase user retention and engagement with in-app messaging

An in-app message is any message sent to the user within the app itself. It is a native part of the app experience because it looks and feels like it belongs in the app. This is a good channel for onboarding, tutorials, promoting in-app content, and to communicate with your active users inside your app. However, it’s an underutilized tactic with untapped potential (only 1/3 of apps employ this tactic). The main reasons for the underutilization are that they are considered too similar to mobile ads and the same as in-app chats.

Some brands don’t use in-app messaging because they think their users will perceive them as mobile ads and this will generate a bad user experience. It is important to understand that they are two different things that serve different purposes.

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Choosing the push notification platform that better fits your needs

Some of the things you need to consider before choosing a push notification platform for your business.

Type of message you are going to send

There are two types of messages that you can send as push notifications: Mechanical push and behavioral push.

Mechanical push. These are the messages sent after a specific activity. They are triggered by a user action or a predetermined time or event.
Mechanical push notifications are immediate, list-based, or event-triggered.

Behavioral push. These are personalized messages you send based on the past activity of the user in your app or real-time information like location. These push notifications are highly targeted, timely, personalized and deep link into a specific page of your app.
Behavioral push may not make sense for apps that are very transactional or if you don’t have the necessary resources to set up these campaigns.

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Creating push notifications that are timely, personal and actionable

A push notification is a brief and attention-grabbing message that brands can send to their customers even when they are not currently engaging with the app or the website. These messages come from the apps you have installed on your phone.

Modern push notifications were popularized by Apple that in 2009 launched push notification support for iOS and the Apple Push Notification Service (APNs). Google introduced push notification support on Android in 2010.

Why are they so important?

Push notifications are the follow-up to user acquisition. They are great for boosting retention and engagement rates. If they are timely, personal, and actionable they have the potential to be the most intuitive and intimate way to interact with your users. Keep in mind that push notifications only reach users who have installed your app

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